How can I help someone with notice for essential utility shut off?

Utility bills can be easy to get behind on - if someone in your life is struggling with paying bills to keep the heat or lights on, take a moment to prepare yourself with the information below so you can show up as their friend and support partner.

Disclaimer: We strive to keep the information on this page accurate and up to date. However, programs and requirements can change, and we may not always be aware of those changes immediately. If you notice any outdated or incorrect information, or if you have suggestions for additional resources we should include, please reach out to your community's Resources and Opportunities (R&O) manager to make them aware of the changes needed.

Ask Coaching Questions

Seek Clarity:

1.  Did you receive a notice in the mail saying your utility was going to be shut off?
2. What deadline has been given? By whom?
3. What’s the minimum you can pay by your deadline to avoid the consequence?
4. How much do you owe?

Get to the Root:

1. What got you behind in payments?
2. Has there been a change in your income or expenses?
3. Are you likely to be in the same position or a different position next month?

Ask About Options:

1. Have you called the company to try to explain your situation?
2. Who have you asked for help?
3. What have you tried so far?
4. Have you experienced this before? If so, how did you handle it?
5. Do you know anyone who has experienced this before? If so, how did you handle it?
6. Do you have any friends or family who could lend you money?
7. How much could you spend on your utilities this month? In future months?
8. Have you tried to find any organizations that could help?

Take Steps to Advocate

Shutoff by Company

1. Call the company to get on a payment plan OR go online to the BGE online account to request an extension on paying the bill
2. If you have prolonged difficulty accessing resources please contact your City Council Member and your State Senator and Delegates. Let them know you are a “constituent” or a “voter” and request for their assistance with your application. 

Shutoff by Landlord

1.  
   1. File a complaint with the Court Commissioner at the Borgerding District Court Building (410-752-8398 / 1-800-939-4523)

Connect to Resources

Get Advice/Information

1. Info for renters whose landlords have shut off utilities

Address the Immediate Need

1. Water, Heating, Cooling: Baltimore Community Action Partnership
2. Call your Local Home Energy Office and ask about the relevant program below (more info on programs here)
   • To avoid utility shut-offs during the heating season: apply for the Utility Service Protection Program

Attempt to Prevent Future Crises

Get screened for public benefits at CASH Campaign MD by completing this intake form