| Phone bills can be easy to get behind on - if someone in your life is struggling with paying bills to keep the heat or lights on, take a moment to prepare yourself with the information below so you can show up as their friend and support partner. |
Disclaimer: We strive to keep the information on this page accurate and up to date. However, programs and requirements can change, and we may not always be aware of those changes immediately. If you notice any outdated or incorrect information, or if you have suggestions for additional resources we should include, please reach out to your community's Resources and Opportunities (R&O) manager to make them aware of the changes needed. |
| This article is organized to provide you with guidance to walk through the steps of the barrier removal process: Asking coaching questions, Taking steps to advocate for yourself or someone else, and Connecting with community resources. |
Ask Coaching Questions |
Seek clarity about problem:
- Have you received a notice in the mail? From whom?
- What has been stated as a consequence of not paying?
- What deadline has been given? By whom?
- What’s the minimum you can pay by your deadline to avoid the consequence?
- Have you talked to the company about your situation?
Get to the root:
- What got you behind in payments?
- Has there been a change in your income or expenses?
- Are you likely to be in the same position or a different position next month?
Ask about options:
- Have you looked into cheaper phone plans?
- Who have you asked for help?
- What have you tried so far?
- Have you experienced this before? If so, how did you handle it?
- Do you know anyone who has experienced this before? If so, how did you handle it?
- Do you have any friends or family who could lend you money?
- How much could you spend on your phone bill this month? In future months?
Take Steps to Advocate |
- Call the company to get on a payment plan
Connect to Resources |
Get Advice/Information
Read up on how to use your phone with just WiFi
Address the Immediate Need
*We are not aware of any financial assistance programs that will help pay a past due phone bill
Attempt to Prevent Future Crises
Get screened for public benefits at CASH Campaign MD to see if you can increase your income or get other expenses covered by completing this intake form
| If you've gone through all of the above steps in your relationship, you can apply to see if you qualify for additional financial assistance. |
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